Privacy Policy & Client Safeguards

This Privacy Policy & Data Governance Charter ("Policy") governs the operational, technical, and commercial practices of iSolution India ("Company", "we", "our", or "us"), operating the official agency domain isolutionindia.in, with primary engineering delivery centers established in Bhubaneswar (Odisha) and Visakhapatnam (Andhra Pradesh), India.

As an Information Technology solutions firm, iSolution India delivers professional services including bespoke WordPress and custom web development, software architecture, cloud hosting provisioning, third-party API integration, search engine optimization (SEO), social media marketing infrastructure, and AI-assisted workflow automations.

This Policy is enacted in strict compliance with the statutory mandates of the Digital Personal Data Protection Act, 2023 (DPDP Act, India), the Information Technology Act, 2000 read with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and adheres to global data privacy benchmarks including the General Data Protection Regulation (EU GDPR) and the California Consumer Privacy Act (CCPA/CPRA) for our international clients and enterprise partners.

To provide legal clarity and protect all stakeholders, iSolution India operates under two distinct statutory capacities depending on the context of data interaction:

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  iSolution India as Data Controller (Data Fiduciary): We act as the Data Controller with respect to personal data collected directly from our website visitors, prospective client inquiries submitted via isolutionindia.in, contractual signatories, billing and tax records, and direct business communications.
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  iSolution India as Data Processor (Data Processor): When a client contracts iSolution India to build, test, migrate, host, or maintain a website, mobile app, CRM, or database containing the client's end-user data, the Client remains the exclusive Data Controller. iSolution India acts solely as a technical Data Processor, handling such data strictly pursuant to the Client's documented operational instructions and agreed Statement of Work (SOW).

We collect only the minimum necessary information required to evaluate, estimate, execute, and invoice digital software projects. This information falls into the following categories:

In compliance with the DPDP Act 2023 and GDPR Article 6, iSolution India processes information strictly under recognized legal bases:

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  Performance of Contract: To prepare technical cost estimates, deliver software engineering sprints, compile and deploy custom code, conduct Quality Assurance (QA) testing, and fulfill service level agreements (SLAs).
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  Legal & Statutory Obligation: To maintain audited accounting records, issue tax-compliant invoices in Indian Rupee (₹), comply with GST filings, and satisfy statutory requests from authorized government or law enforcement agencies.
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  Legitimate Business Interests: To detect, investigate, and prevent distributed denial-of-service (DDoS) attacks, brute-force login attempts, security anomalies, and to debug performance bottlenecks across our web assets.
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  Explicit Consent: To send requested project updates, technical proposals, or client satisfaction reviews. Consent may be revoked at any time by written notice.

During development, configuration, or server migration, clients may transmit temporary access keys, server credentials, database passwords, or third-party API tokens to iSolution India. We enforce rigorous internal controls to govern these sensitive artifacts:

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  Encrypted Credential Vaulting: All access credentials must be shared via encrypted password managers or ephemeral secret vaults. Client credentials are never stored in unencrypted plain text or version control files.
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  Principle of Least Privilege: Only engineers and technical architects assigned to the specific project sprint are granted access to staging infrastructure.
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  Staging Cleanup: Temporary development databases, test exports, and staging artifacts are securely purged upon project completion.

In the course of executing website designs, rebrandings, and software architectures, the Client provides iSolution India with copy, images, video assets, brand logos, custom fonts, plugins, software libraries, and proprietary datasets.

The Client expressly represents, warrants, and guarantees that:

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  It possesses lawful ownership, commercial licenses, or express written consent for all materials and personal data furnished to iSolution India.
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  Furnished assets do not infringe upon any third party’s intellectual property, trademark, trade secret, privacy rights, or statutory data protection standards.

Modern digital ecosystems rely upon distributed third-party software, hosting providers, content delivery networks (CDNs), and APIs. Deliverables engineered by iSolution India may integrate with or operate on:

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  Cloud Hosting Infrastructure: AWS, Google Cloud Platform, DigitalOcean, Cloudflare, Hostinger, SiteGround, or client-managed VPS systems.
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  Third-Party CMS Plugins & Themes: WordPress Core, WooCommerce, Elementor, Advanced Custom Fields (ACF), and open-source npm/PHP packages.
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  External APIs & Payment Gateways: Razorpay, Stripe, PayPal, Google Maps, Meta Graph API, OpenAI, and third-party SMS/email gateways.

The relationship between Client ownership of deliverables and iSolution India's pre-existing intellectual property is structured as follows:

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  Custom Deliverable Ownership: Upon receipt of 100% full and final payment of all agreed project fees, complete intellectual property and copyright of bespoke website designs, custom frontend markup, custom backend scripts, and client-specific graphics transfer unconditionally to the Client.
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  Agency Pre-Existing Frameworks & Tooling: iSolution India retains full, exclusive ownership of its pre-existing proprietary frameworks, developer boilerplates, design systems, internal CLI utilities, build routines, and modular code libraries developed independently of the client agreement. The Client is granted a perpetual, non-exclusive, royalty-free license to utilize such components as embedded within the delivered project.
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  Open Source Compliance: Any third-party open-source components included in deliverables remain governed by their respective open-source licenses (e.g. MIT, GNU GPL, Apache 2.0).

iSolution India maintains defined retention schedules aligned with statutory compliance and operational requirements:

iSolution India implements robust, multi-layered administrative, technical, and physical security measures to safeguard all digital assets:

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  Cryptographic Protection: Modern TLS 1.3 encryption protocols for all data in transit across isolutionindia.in and secure Git/SSH endpoints.
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  Multi-Factor Authentication (MFA): Mandatory two-factor authentication enforced on all developer workstations, cloud control panels, repository managers, and internal communication channels.
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  Hardware Hardening: Full-disk encryption (BitLocker/FileVault) and managed anti-malware protections deployed across all engineering workstations.

As an international digital solutions agency serving enterprises in India, the United States, the United Kingdom, the European Union, the United Arab Emirates, and Southeast Asia, information collected by iSolution India may be processed or accessed across international borders.

Where data originating from the European Economic Area (EEA) or the United Kingdom is processed, iSolution India ensures adequate cross-border protection mechanisms, including Standard Contractual Clauses (SCCs) approved by the European Commission under GDPR Article 46, ensuring equivalence of technical and organizational security measures.

Depending on your geographical jurisdiction, you possess enforceable statutory rights concerning personal data held by iSolution India:

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  Right of Access & Confirmation: The right to obtain confirmation as to whether your personal data is being processed, and to receive a summary of processed data.
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  Right to Correction & Rectification: The right to rectify inaccurate or incomplete personal data held in our active client records.
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  Right to Erasure ("Right to be Forgotten"): The right to request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected, subject to statutory retention obligations.
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  Right to Withdraw Consent: Where processing is predicated on explicit consent, you may withdraw your consent at any time without affecting the lawfulness of processing prior to withdrawal.
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  Right to Grievance Redressal: The right to access a readily available grievance redressal mechanism established by iSolution India.

To exercise any of these statutory rights, or to lodge an official data protection notice, the request must strictly satisfy our formal verification protocol:

The website isolutionindia.in uses minimal, privacy-conscious cookies and client-side storage technologies:

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  Essential Functional Storage: We utilize client-side sessionStorage to store your color theme preference (Light, Dark, or System mode). This contains no personally identifiable data and is wiped when you close your browser.
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  Aggregated Performance Analytics: We may utilize Google Analytics 4 with IP anonymization enabled to analyze aggregate traffic patterns, visitor retention, and navigation flows. No individual browsing sessions are linked to personal identities.

You may disable or block cookies at any time through your browser settings. However, doing so may prevent certain interactive features or theme settings from persisting across pages.

In strict adherence to Rule 5(9) of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and the statutory mandates of the Digital Personal Data Protection Act, 2023, iSolution India has designated a Grievance Redressal Officer to handle data protection inquiries, security alerts, and formal complaints:

Policy Revisions: iSolution India reserves the right to periodically update this Policy to reflect changing legal requirements, operational standards, or engineering workflows. Revisions become effective immediately upon publication at isolutionindia.in/pages/privacy-policy.html.