Terms of Service

These Terms of Service ("Terms", "Agreement", or "MSA") constitute a legally binding contract entered into between iSolution India ("Company", "Agency", "we", "us", or "our"), with registered engineering delivery centers in Bhubaneswar (Odisha) and Visakhapatnam (Andhra Pradesh), India, and the client entity or individual ("Client", "you", or "your") contracting our digital engineering, software architecture, web development, or marketing services.

Our services encompass bespoke WordPress engineering, custom full-stack web applications, frontend and UI/UX design systems, cloud server migration and DevOps provisioning, search engine optimization (SEO), social media growth infrastructure, and ongoing technical maintenance retainers.

By executing a Statement of Work (SOW), issuing a purchase order, paying a project deposit invoice, or accessing deliverables produced by iSolution India, the Client unreservedly accepts and agrees to be bound by these Terms in full.

Each project engagement is governed by a written Statement of Work (SOW), technical project estimate, or formal invoice description specifying deliverables, milestone phases, and commercial pricing.

Financial and commercial terms are enforced pursuant to the following schedule:

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  Currency Standard: Commercial engagements within the Republic of India are priced and invoiced exclusively in Indian Rupee (₹). Cross-border enterprise engagements may be invoiced in US Dollars (USD), British Pounds (GBP), Euros (EUR), or UAE Dirhams (AED) as stipulated in the relevant SOW.
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  Standard Milestone Schedule: Unless explicitly agreed otherwise in writing, project billings follow a phased structure: 50% upfront project initiation deposit (due prior to sprint commencement), 25% milestone design/staging approval, and 25% final balance due prior to production server deployment or release of production source code.
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  Statutory Taxes (GST): Invoices issued to Indian entities are subject to applicable Goods and Services Tax (GST, currently 18%). Clients claiming Input Tax Credit (ITC) must supply a valid GSTIN prior to invoice issuance.
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  Late Payment & Work Pause: Invoices unpaid after fourteen (14) calendar days of issuance accrue statutory interest at the rate of 1.5% per month (or the maximum allowed by law). iSolution India reserves the absolute right to suspend active sprints, withhold source code, or take staging environments offline until overdue balances are settled in full.

Timely software delivery requires active, collaborative participation by the Client. The Client agrees to designate a single project liaison with authority to approve designs, provide credentials, and sign off on milestone deliverables.

To maintain momentum and technical precision, milestone deliverables undergo a structured Quality Assurance (QA) and acceptance cycle:

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  Iterative Revision Rounds: Each milestone phase includes up to two (2) consolidated rounds of aesthetic and layout revisions within the bounds of the original SOW. Revisions must be provided as a single, consolidated punch-list.
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  7-Day Deemed Acceptance Rule: Upon notification by iSolution India that a milestone deliverable or completed web solution is deployed to staging for User Acceptance Testing (UAT), the Client has seven (7) business days to conduct verification and report any specific, reproducible bugs. If the Client fails to deliver written feedback within seven (7) business days, or puts the deliverable into live public commercial use, the deliverable is deemed conclusively accepted and approved by the Client.

The assignment and reservation of intellectual property rights are structured as follows:

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  Agency Pre-Existing Tooling & IP: iSolution India retains full, exclusive ownership of its pre-existing design systems, developer boilerplates, core libraries, automation workflows, and internal build tooling. The Client is granted a non-exclusive, perpetual, royalty-free license to execute such pre-existing tooling solely as embedded within the delivered project.
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  Open-Source Frameworks: Open-source components (e.g. WordPress, Linux, PHP, MySQL, Apache, npm libraries) remain governed by their respective public licenses (GPL, MIT, Apache 2.0).

The Client is solely responsible for procuring valid commercial licenses for any media, corporate copy, custom typography/fonts, commercial photography, software plugins, or trademarks supplied to iSolution India for inclusion in the deliverables.

The Client expressly warrants that no materials furnished to iSolution India infringe any third-party patent, copyright, trademark, trade secret, or personal privacy rights, nor violate any applicable cyberlaw or consumer protection statute.

Digital solutions rely upon external cloud environments, open-source ecosystems, payment gateways, and third-party APIs:

iSolution India stands behind its engineering quality with a structured post-launch warranty:

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  30-Day Warranty Window: For thirty (30) calendar days following final project deployment or deemed acceptance, iSolution India will fix, at no additional cost, any reproducible defects or bugs arising directly from custom code authored by iSolution India that fails to conform to the original SOW.
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  Warranty Exclusions: This warranty is null and void if: (a) the Client or any third party modifies the codebase, core files, or server configurations; (b) the Client installs unvetted plugins or uncoordinated theme updates; or (c) bugs result from external hosting environment changes or third-party API deprecations.
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  Ongoing Care: Maintenance, security patches, backups, and feature iterations beyond the 30-day warranty window require an active Monthly Maintenance Retainer.

Each party agrees to maintain in strict confidence all proprietary business secrets, customer lists, and financial terms disclosed during the engagement.

Portfolio & Marketing Showcase: Unless the Client executes an express written White-Label Non-Disclosure Agreement (NDA) with associated white-label licensing fees prior to project commencement, iSolution India reserves the customary professional right to: (a) display the delivered visual designs, case studies, and measurable performance ROI in its agency portfolio, case study archives, and marketing presentations; and (b) place a discreet, professional attribution link (e.g. "Engineered by iSolution India") in the footer of developed web properties.

Exclusion of Consequential & Indirect Damages: IN NO EVENT SHALL ISOLUTION INDIA BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF REVENUE, LOSS OF ACTUAL OR ANTICIPATED PROFITS, LOSS OF BUSINESS OPPORTUNITIES, LOSS OF DATA, CORRUPTION OF DATABASES, LOSS OF GOODWILL, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES IN ADVANCE.

The Client agrees to fully defend, indemnify, and hold harmless iSolution India, its proprietors, affiliates, engineers, and subcontractors from and against any and all third-party claims, legal demands, lawsuits, arbitrations, regulatory fines, liabilities, and reasonable legal defense expenses arising out of:

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  Any infringement or alleged infringement of third-party copyright, trademark, patent, or privacy rights in materials, logos, copy, images, or customer data supplied by the Client.
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  The nature, quality, legality, or failure of any products, services, or business activities marketed or transacted through the Client's website or digital application.
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  Any security compromise or data breach caused by the Client's failure to revoke temporary credentials or change passwords post-delivery.

Either party may terminate an SOW if the other party commits a material breach and fails to cure such breach within fourteen (14) calendar days of formal written notification.

Termination for Client Convenience: Should the Client cancel or abandon a project prior to completion for convenience, the 50% project deposit is strictly non-refundable (as it covers allocated engineering capacity, architectural wireframing, and design research). The Client shall remain liable to pay for all hours and milestones completed up to the date of written cancellation notice.

This Agreement, its interpretation, and all disputes arising hereunder shall be governed by, construed, and enforced in accordance with the laws of the Republic of India, without regard to its conflict of laws principles.

Exclusive Judicial Jurisdiction: Any legal action, suit, or judicial proceeding arising out of or related to this Agreement shall be instituted exclusively in the competent civil courts having jurisdiction in Bhubaneswar (Odisha) or Visakhapatnam (Andhra Pradesh), India. Each party irrevocably submits to the exclusive territorial jurisdiction of such courts and waives any objection based on improper venue or forum non conveniens.